About - Marco Mosquera Jensen

Advancing in this career of more than two decades, I define myself as a passionate leader for the development of the people around me, with a sense of teamwork and the spirit to lead people. I am genuinely interested in enhancing their growth as future leaders of organizations. I am pleased to be an agent of change and to promote transformations to increase the customer experience throughout the commercial organizational ecosystem (value partners, consumers, internal customers, and suppliers), I have led multifunctional projects in the commercial end-to-end, with disruption positive, change management and above all adding value to the commercial business in the mass consumption segment.

Beverage CPGs have been my main source of experience, CSD, Beer, Water, and Juices, evolving in the recent stage towards marketplaces. I have had the honor of working and learning in all areas of the Commercial end-to-end (Sales, Trade Marketing, Marketing, Logistics, Transformation, and Technology), I have also created, implemented, and operated the Customer Interaction Center in Colombia and in 4 countries of Latin America.

Later in Mexico, I developed, implemented, and operated the concept of the Engagement Center, Customer Experience Center as well as the Commercial Command Center, which serves as the brain of core operations insights, operating with 500 people, and serving clients from 7 countries. After that, I have led the most important digital transformation project of the company for Mexico in the B2B area, working with an interdisciplinary group of more than 20 people to make a change in the commercial ways of working.

I love technology and transformation and in recent years of my career, I have led teams that enable commercial and logistics transformation from technology, building processes, and projects that add value to sales force management and delivery.

Now I continue to reinvent myself and share some of my learnings in different aspects of life, focusing on my passion for developing the next generation of global organizational leaders and creating experiences that transform lives. And I’m not just talking about theories or suggesting how others should do it. I’ve done it myself in the real world, and that’s what I want to generate conversation about.

𝐓𝐇𝐄 𝐏𝐑𝐎𝐁𝐋𝐄𝐌𝐒 𝐈 𝐒𝐎𝐋𝐕𝐄

Alleviating overwhelm and frustration by introducing ways to accelerate transformation and growth
Overcoming the struggle of not having enough of the right customers and digital revenue channels
Reinventing business and operating models to remain relevant in the digital economy
Designed and facilitated experiences to transform engagement, increase organizational effectiveness and drive impact.
Coached mission-driven executives 1:1 who want to transform their leadership and accelerate their organizations to drive business growth.

𝐖𝐇𝐎 𝐈 𝐇𝐄𝐋𝐏

Corporate executives expected to orchestrate their company’s transformation and increase profits
Service business owners, startups & consultants who don’t have a digital business framework to grow revenue
Managers, leaders & consultants who want to play a more significant role in digital transformation
Entrepreneurs who are interested in making a career transition (whether it’s entering or exiting a role or industry), pursuing another leadership role, or experiencing some kind of leadership challenge.

Let's talk about:

  Change Leadership
  Leadership Development
  Leading people to success
  Organizational Culture
  Commercial transformation

Commercial Leadership

Sales team management

Interaction Commercial Process

Digital Savviness

Equity, Diversity & Inclusion

𝐖𝐇𝐎 𝐈 𝐇𝐄𝐋𝐏

Let's talk about:

  Change Leadership
  Leadership Development
  Leading people to success
  Organizational Culture
  Commercial transformation

Commercial Leadership

Sales team management

Interaction Commercial Process

Digital Savviness

Equity, Diversity & Inclusion

Managers, leaders & consultants at

Companies where I proved beneficial for Driving Innovation and Transformation

HOW I IMAPCT

Regional Director Digital Transformation Sales

Plan, coordinate and control the complete Full Digital Transformation Strategy.
Manages interdependencies and progress across pillars, removing roadblocks
Follows the results, extracts lessons learned and documents the project for future expansion
Aligns and engages stakeholders
Documents learning for future expansion
Connects all of the different pillars and ensures alignment
Manages the meeting routines and cadence

Customer Interaction Center Director LATAM

Drive and design all strategies to make our customer interaction center best in class service oriented, being the head of multi functional teams. Along with Information Business Services implemented a Regional center to bring all global strategies ad best practices to our zone.

Customer Experience Center Director

Drive and generate all strategies to consolidate our Middle Americas Zone as the best qualified by our internal customers across all ABI zones, our center receive all requests and those are processed using smart technologies implemented and designed by our team.
Capabilities as tele collections and telesales have been designed and incubated in our tower, Those initiatives now represent 40% of sales of the biggest country of the zone and collections of more than 3 MDD in its 1st year respectively.

Engagement Center Director @ Regional Capability Center

Drive and generate all strategies to consolidate our Middle Americas Zone as the best qualified by our internal customers across all ABI zones, our center receive all requests and those are processed using smart technologies implemented and designed by our team.
Capabilities as tele collections and telesales have been designed and incubated in our tower, Those initiatives now represent 40% of sales of the biggest country of the zone and collections of more than 3 MDD in its 1st year respectively.

MARCO MOSQUERA JENSEN

HELPS MANAGERS, LEADERS, AND CONSULTANTS ENJOY MORE SUCCESSFUL CAREERS.

𝐓𝐇𝐄 𝐏𝐑𝐎𝐁𝐋𝐄𝐌𝐒 𝐈 𝐒𝐎𝐋𝐕𝐄

𝐖𝐇𝐎 𝐈 𝐇𝐄𝐋𝐏

Let's talk about:

𝐖𝐇𝐎 𝐈 𝐇𝐄𝐋𝐏

Let's talk about:

Managers, leaders & consultants at

Companies where I proved beneficial for Driving Innovation and Transformation

MARCO MOSQUERA JENSEN

LEARN MORE ABOUT ME.

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Marco Mosquera Jensen